The repair process in 4 easy steps
You tell us about your problem
You first complete our easy to use form to tell us what’s gone wrong with your site — whether it’s down completely, showing errors, running slowly, or just behaving oddly. The more detail you share, the faster we can pinpoint what’s happening.
Our form gives you the opportunity to upload screenshots and share links, both vital to allow our technicians to get a clear picture of what the issue is.
The form also provides an estimated response time based on our current workload, ensuring that from the very first step, you have a clear and realistic expectation of how quickly we can deliver a turnaround.
We diagnose the issues and quote
Once we’ve received your report, our team investigates the root cause of the issue.
We’ll run checks, review your setup, and identify what’s really going on — not just the symptoms. Then we send you a clear quote outlining the cost, scope, and estimated turnaround time before any work begins.
Sometimes visible problems on a website point to deeper, more complex issues behind the scenes. When we believe that resolving these will require multiple steps, we’ll be transparent from the outset—explaining the situation clearly and providing a price range that reflects the possible scope of work once we begin.
You approve the work and pay a deposit
If you’re happy with the quote, simply approve it and pay a deposit to confirm the job. This deposit secures your place in our repair queue and lets us begin work without delay. From that moment, your site becomes our priority — we allocate the right specialist to your case and begin the diagnostic and repair process immediately.
Throughout the repair, you’ll stay fully informed. You’ll receive progress updates by email at each key stage, so you always know what’s happening and when to expect completion.
You can also log in to your customer area at any time to review the current status of your ticket, see what tasks have been completed, and message us directly if you have any questions. Our goal is to keep the process as transparent and reassuring as possible, so you never feel left in the dark about your site’s recovery.
We repair your site and you pay the rest
Once we’ve identified and implemented the fix, we’ll notify you right away — often including screenshots or short video clips that demonstrate your site working properly again.
After you’ve reviewed and approved the results, you’ll pay the remaining balance, and we’ll safely return your site to full operation.
Following completion, we’ll send you a detailed summary of the work carried out — outlining the issue, how it was resolved, and any preventive steps taken. Then, 30 days later, we’ll follow up with you to make sure everything continues to run smoothly.