Will my website go offline during the repair?

In most cases, no. We aim to carry out repairs in a safe testing or staging environment wherever possible, so your live website remains online and accessible to visitors throughout the process.

This approach allows us to investigate and fix issues without risking further disruption to your site. Once everything is confirmed working correctly, changes can then be applied safely to the live environment.

If a temporary maintenance window is required — for example, to deploy a fix or carry out critical changes — we’ll always let you know in advance and keep any downtime as short as possible.