What if you can’t fix my website?

We offer a straightforward no fix, no fee guarantee. If for any reason we’re unable to repair your website, you won’t be charged and any deposit paid will be fully refunded. This ensures you’re not taking on any risk when asking us to investigate or resolve an issue.

In the rare cases where a problem can’t be fixed, we don’t leave you without answers. You’ll receive a clear diagnostic report explaining exactly what went wrong, what we found during our investigation, and why the issue couldn’t be resolved within the scope of the repair.

This gives you a solid understanding of the situation and, where possible, guidance on what steps could be taken next, whether that involves a rebuild, hosting changes, or deeper development work.