How the website repair process works

We follow a clear, structured process to make sure your website is repaired safely and efficiently, with no unnecessary disruption.

Once you raise a request, we begin by reviewing the issue and confirming what’s needed to proceed. If access is required, we’ll request it securely and only at the level necessary. Before any work starts, a full backup is taken to ensure your site and data are protected.

From there, our technicians diagnose the root cause of the problem and carry out the repair, whether that involves removing malware, fixing errors, or resolving conflicts. Where possible, this is done in a safe environment to avoid impacting your live site.

After the fix, we test everything thoroughly to make sure your website is stable, secure, and functioning as expected. You’ll then receive a clear summary of what was done, along with any recommendations to help prevent future issues.

For a step-by-step breakdown, please follow the full guide here.