How do I provide access to my site?

Security and trust are central to how we work, so we never ask you to simply send login details when opening a ticket. Instead, we assess what’s needed first and only request the minimum level of access required to complete the job. In some cases, we can even resolve issues without needing any credentials at all.

When access is necessary, it’s handled securely. Any login details are requested through a trusted third-party password sharing system, rather than email or standard messages. This ensures your credentials remain protected and are never exposed in plain text.

Once the work is complete, all access details are securely deleted. This approach allows us to fix your website efficiently while maintaining strict control over your data and security at every stage.