About Us

About Web911

Web911 is a small website repair and support team focused on fixing broken, hacked, slow, or unreliable websites quickly and carefully.

We help website owners, businesses, agencies, and freelancers when something has gone wrong — from WordPress errors and failed updates to malware infections, hosting problems, broken forms, redirects, email issues, and downtime.

Our background is in web development, hosting, CMS support, troubleshooting, and site maintenance. We do not just look at the visible error message; we check the wider setup behind it, including plugins, themes, PHP errors, server configuration, DNS, databases, redirects, and security issues where relevant.

We aim to keep the process clear and calm. We explain what we find, what needs fixing, and what can be done to reduce the chance of the same problem happening again.

Why choose Web911?

We focus on real website problems, not generic support scripts. Every issue is reviewed by someone with hands-on experience of how websites, hosting accounts, CMS platforms, plugins, and servers fail in the real world.

Our goal is simple: find the cause, fix the problem, explain the result, and leave your website in a better state than we found it.

How we handle access securely

Some repairs require temporary access to your website admin area, hosting control panel, FTP/SFTP, database, DNS, or email settings.

Where possible, we recommend creating temporary accounts rather than sharing main login details. We only ask for the access needed for the job, and access can be removed once the work is complete.

We also recommend using secure password-sharing tools rather than sending passwords by plain email or chat.

Who works on your site?

Your website is reviewed by people with hands-on experience in website development, hosting, CMS troubleshooting, malware cleanup, performance issues, and technical support.

Automated tools may help identify problems, but diagnosis and repair work is handled manually. Once work is complete, we explain what was found, what was fixed, and any useful next steps.